Overview
Connect Jira to enable TierZero to create and reference issues during investigations. TierZero can create follow-up tickets, link related issues, and provide context from existing Jira issues.Prerequisites
- Administrative access to your Atlassian/Jira instance
- Permission to authorize OAuth applications
Setup Instructions
Step 1: Navigate to Integration Settings
- Log into your TierZero dashboard
- Go to Settings → Integrations
- Click Connect next to Jira
Step 2: Authorize via OAuth
- Click Connect to Jira
- You’ll be redirected to Atlassian to authorize TierZero
- Select the Jira site(s) you want to grant access to
- Review permissions and click Accept
- You’ll be redirected back to TierZero
What TierZero Accesses
- Issues: Read and create issues, add comments
- Projects: List projects and issue types
- Search: Query issues using JQL
Security
- TierZero uses Atlassian’s OAuth 2.0 flow
- Tokens are automatically refreshed and encrypted at rest
- Revoke access from your Atlassian account settings under Connected Apps
Troubleshooting
Cannot Create Issues
- Verify TierZero has write access to the target project
- Check that the required issue fields are available for the selected issue type