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What is Copilot?

Your AI debugging partner. Ask TierZero questions about your infrastructure and get answers grounded in your actual production systems, not just documentation. Available via the web UI and Slack DMs.

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Key Capabilities

  • Query logs, metrics, traces, and spans across all connected observability platforms (Datadog, New Relic, CloudWatch, Grafana Cloud, etc.)
  • Read and search code across connected repositories
  • Access documentation from Confluence and Notion
  • Inspect CI/CD pipelines and workflow executions
  • Reference past incidents and organizational knowledge from the Context Engine

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How to Use

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Web UI

Navigate to Chat in the sidebar. Type your question and TierZero investigates across your connected systems. Conversations are saved and accessible from the Chat page.

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Slack DM

Send a direct message to the TierZero bot in Slack. Conversations are threaded, so reply in the thread for follow-up questions.

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Feedback

Use thumbs up/down reactions on TierZero’s responses to help improve answer quality. Feedback is incorporated into the Context Engine immediately.

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Viewing Past Conversations

All conversations are saved. Access them from the Chat page in the web UI to review past investigations or continue where you left off.

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Example Questions

Debugging
  • “What errors are occurring in the payment service in the last hour?”
  • “Show me the logs for the checkout-api with status:error from the past 30 minutes”
  • “Why is the auth service returning 503s?”
Deployment & Code
  • “What was deployed to production yesterday?”
  • “Show me the recent commits to the api-gateway repo”
  • “What changed in the last deploy of the billing service?”
Performance
  • “Why is latency increasing on the API gateway?”
  • “What’s the p99 latency for the search service this week vs last week?”
  • “Are there any SLOs at risk of breaching?”
Documentation & Knowledge
  • “What does the runbook say about database failover?”
  • “How do we roll back a deployment?”
  • “What’s the on-call rotation for the platform team?”
Observability
  • “Show me the Datadog dashboard for service X”
  • “What monitors are currently alerting?”
  • “What are the top error messages in New Relic for the last 24 hours?”

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Best Practices

1. Be Specific About Time Ranges and Services
  • “Errors in payment-service in the last hour” is better than “what errors are happening?”
  • Specificity helps TierZero query the right data sources efficiently
2. Reference Specific Metrics or Logs When Possible
  • If you know the metric name or log attribute, include it
  • This reduces ambiguity and speeds up the investigation
3. Use Follow-Up Questions
  • Ask follow-up questions to drill deeper into findings
  • TierZero maintains conversation context within a thread