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What are Teams?

Teams are organizational units in TierZero that let you segment alert agents, digest agents, and configurations by team. Each team can have its own instructions, alert configurations, and onboarding workflow.

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Why Use Teams?

  • Scoped investigations: TierZero applies team-specific context when investigating alerts for that team
  • Independent alert management: Each team manages its own alert agents and digest agents
  • Per-team instructions: Customize TierZero’s behavior for each team’s unique services and workflows
  • Onboarding tracking: Track setup progress independently per team

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Creating a Team

  1. Navigate to Settings → Teams
  2. Click Create Team
  3. Enter a Name and optional Description
  4. Click Create
After creation, you’ll be guided through the team onboarding process to connect integrations and configure settings.

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Managing Teams

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Editing a Team

  1. Go to Settings → Teams
  2. Click on the team you want to edit
  3. Update the name or description
  4. Click Save

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Deleting a Team

Teams can only be deleted if they have no connected alert agents or digest agents.
  1. Go to Settings → Teams
  2. Click the delete button next to the team
  3. Confirm the deletion
Deleting a team also removes its instructions and onboarding task history. This action cannot be undone.

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Switching Teams

Users belong to one active team at a time. To switch teams:
  1. Use the team selector in the navigation
  2. Select the team you want to view
  3. The dashboard and agent lists will update to show that team’s data

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Team Instructions

Each team can have its own set of instructions that supplement the organization-wide instructions, giving the agent team-specific context for more relevant responses. See Instructions for guidance on how organization-wide and team-specific instructions should be structured.

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Best Practices

1. Align Teams with Ownership
  • Create teams that mirror your engineering organization’s ownership boundaries
  • Each team should own a clear set of services
2. Start with One Team
  • Begin with a single team to learn the workflow
  • Expand to additional teams once you’re comfortable with the setup
3. Assign Team-Specific Instructions Early
  • Don’t wait for incidents to write team instructions
  • Proactively document services, escalation paths, and common issues