Overview
Connect Confluence to give TierZero access to your team’s documentation, runbooks, and knowledge base. TierZero searches Confluence during investigations and when answering questions through the Support Agent.Prerequisites
- Administrative access to your Atlassian/Confluence instance
- Permission to authorize OAuth applications
Setup Instructions
Step 1: Navigate to Integration Settings
- Log into your TierZero dashboard
- Go to Settings → Integrations
- Click Connect next to Confluence
Step 2: Authorize via OAuth
- Click Connect to Confluence
- You’ll be redirected to Atlassian to authorize TierZero
- Select the Confluence site(s) you want to grant access to
- Review permissions and click Accept
- You’ll be redirected back to TierZero
What TierZero Accesses
- Pages: Page content, titles, and metadata
- Spaces: Space listings and structure
- Search: Full-text search across your Confluence instance
Security
- TierZero uses Atlassian’s OAuth 2.0 flow
- Tokens are automatically refreshed and encrypted at rest
- Revoke access from your Atlassian account settings under Connected Apps
Troubleshooting
Pages Not Found
- Verify TierZero has access to the correct Confluence site
- Check that the pages are not restricted to specific users or groups that TierZero cannot access