Overview
Connect incident.io to enable TierZero to receive incident events and participate in your incident response workflow. TierZero can automatically investigate incidents reported through incident.io.Prerequisites
- Administrative access to your incident.io account
- Permission to configure webhook integrations
Setup Instructions
Step 1: Navigate to Integration Settings
- Log into your TierZero dashboard
- Go to Settings → Integrations
- Click Connect next to incident.io
Step 2: Configure Webhook
- TierZero will display a webhook URL. Copy it
- In incident.io, configure a webhook pointing to the TierZero URL
- Enter the webhook secret provided by TierZero
- Select the incident events to forward
Step 3: Create a Webhook Subscription
- Back in TierZero, enter the webhook details:
- Name: A descriptive name (e.g., “incident.io Production”)
- Remote ID: The integration identifier from incident.io
- Secret: The webhook authentication secret
What TierZero Accesses
- Incident lifecycle events: Creation, updates, status changes
- Incident metadata: Severity, affected services, responders
Using with Incident Agent
incident.io incidents can trigger the Incident Agent, which auto-joins the corresponding Slack channel and begins real-time investigation.Security
- Webhook signatures are validated on every incoming event
- Secrets are encrypted at rest
- Revoke by removing the webhook in incident.io
Troubleshooting
Incidents Not Triggering
- Verify the webhook URL is correct in incident.io
- Check that the webhook secret matches
- Ensure an Alert Agent or Incident Agent is configured to respond